1. Right to Cancel Within 14 Days

Q Kitchen Clean provides customers with a 14-day cancellation period starting from the date the cleaning booking is confirmed.

Customers who wish to cancel within this period should notify us by email or telephone, providing their name, business details and booking information.

Where a customer has a statutory right to cancel under applicable consumer protection legislation, that right will take priority over any conflicting provision in this policy.

For consumers entering into qualifying distance or off-premises service contracts, the statutory cancellation period generally lasts 14 days from the day the contract is entered into.

If a customer requests that cleaning work begins during an applicable statutory cancellation period, they may be required to pay a proportionate amount for services already provided before cancellation, where the legal requirements for such payment have been met.

If the service has been fully performed during the statutory cancellation period following the customer's express request and acknowledgement of the relevant cancellation consequences, the statutory cancellation right may no longer apply.

2. Cancellations After the 14-Day Period

Customers may request cancellation after the 14-day cancellation period has ended.

Late cancellations may result in part of the deposit being retained. The amount retained will depend on how much notice is given before the scheduled appointment.

These percentages refer to the deposit paid, not the total quoted service price.

The actual amount retained will take account of the circumstances of the cancellation, including:

• The notice provided before the scheduled appointment.
• Staff time and resources allocated to the booking.
• Reasonable costs already incurred in preparing for the service.
• Whether the reserved appointment time can be allocated to another customer.
• Any direct and reasonable losses resulting from the cancellation.

The stated percentages are maximum amounts, not automatic charges. We will not retain more than is reasonably justified by the circumstances and applicable law.

This cancellation schedule does not override any statutory cancellation rights. Where a statutory right provides greater protection, the statutory right will take priority.

3. Deposit and Refund Arrangements

A 20% deposit of the accepted quotation is required to secure a cleaning appointment.

The remaining 80% balance is payable after the agreed cleaning service has been completed.

If a booking is cancelled and a refund is due:

• Any refundable amount will be calculated after taking account of permitted deductions.
• The customer will be informed of the refund amount and any deductions.
• Refunds will be arranged directly with the customer outside the website.
• Q Kitchen Clean does not process deposits, service payments or refunds through this website.

Where a statutory cancellation right applies, refunds will be made within the period required by law.

4. Rescheduling an Appointment

Customers who need to change their cleaning appointment should contact us as early as possible.

Rescheduling requests are subject to appointment availability and must be agreed with Q Kitchen Clean.

If a requested change cannot be accommodated, the customer may choose to retain the existing appointment or request cancellation under this policy.

Requests to reschedule made close to the scheduled appointment may affect the availability of alternative dates. Any additional arrangements or reasonable costs will be discussed with the customer before confirmation.

5. Cancellation by Q Kitchen Clean

If we need to cancel a confirmed appointment due to operational circumstances or other reasons within our control, we will contact the customer to discuss an alternative appointment or cancellation.

Where a booking is cancelled by us and the customer does not wish to reschedule, the deposit will be refunded in full.

Nothing in this policy limits any statutory rights or remedies available to the customer.

6. How to Cancel

To cancel a booking or request a change of appointment, please contact us using the details below.

Please include:

• Your name and business name.
• The premises postcode.
• Your confirmed appointment date.
• A clear statement that you wish to cancel or rearrange the booking.

We recommend sending cancellation requests by email so that a written record is available.

Email: [email protected]
Telephone: +44 20 2744 4714

7. Website Payments

Q Kitchen Clean does not accept payments through this website.

All deposits, service payments and refunds are arranged and completed offline through direct communication with the customer.

Submitting an enquiry through our website does not create a payment obligation or confirm a cleaning appointment.

8. Statutory Rights

Nothing in this policy excludes, restricts or replaces any statutory rights that customers may have under applicable UK law.

The statutory 14-day cancellation right applies to qualifying consumer contracts, including certain distance and off-premises service contracts. It does not automatically apply to every business-to-business agreement.

Where statutory rights provide greater protection than this policy, the statutory rights will take precedence.

9. Business Information

Trading Name: Q Kitchen Clean

Legal Company Name: Q AUTO SPA LTD

Company Number: 16543625

Registered Address: 19 Bond Gardens, Wallington, England, SM6 7LW

Telephone: +44 20 2744 4714

Email: [email protected]

Website: qkitchenclean.co.uk