1. Our Services

Q Kitchen Clean provides commercial kitchen cleaning services for restaurants, cafés, catering businesses and other food service premises in Wallington and surrounding areas.

Our services are arranged according to the requirements and condition of each premises. The main service categories are:

• Basic Kitchen Cleaning – Cleaning of agreed kitchen surfaces, accessible equipment exteriors and other selected areas to remove everyday dirt, food residue and light grease.
• Stubborn Grease Treatment – Additional cleaning work focused on areas affected by accumulated grease and persistent residue.
• Commercial Kitchen Deep Cleaning – More extensive cleaning of agreed kitchen surfaces, accessible equipment exteriors, floors, suitable walls and working areas.

The precise cleaning tasks included in a service will be confirmed in the quotation.

Our services do not automatically include internal equipment cleaning, equipment dismantling, extraction duct cleaning, specialist disinfection or work outside the agreed cleaning scope. Any additional requirements must be discussed and agreed before the work begins.

2. Service Area

Our services are available in Wallington and surrounding areas.

All enquiries are subject to location and service availability. We reserve the right to decline an enquiry if the premises are outside our operating area or the requested work falls outside our service scope.

3. Enquiries and Site Assessments

Customers should provide accurate information about their business premises, kitchen size, cleaning requirements and the condition of the areas requiring attention.

An on-site assessment is required before a final quotation can be prepared. This allows us to review the premises, identify the areas requiring cleaning and establish the work involved.

Submitting an enquiry or arranging a site assessment does not constitute a confirmed cleaning booking.

4. Quotations and Agreed Scope

Following the site assessment, we will provide a quotation based on the information available and the cleaning work discussed.

The quotation will set out the agreed service scope and price. It may also identify any areas or tasks that are excluded.

A quotation is based on the condition and requirements observed during the assessment. If the actual condition of the kitchen differs materially from the information provided or the conditions observed, the proposed work and price may need to be reviewed.

Any changes to the cleaning scope or additional work must be discussed and agreed with the customer before being carried out.

A booking is confirmed only after the customer has accepted the quotation and the required deposit has been received.

5. Deposits and Payments

Q Kitchen Clean does not collect payments through this website. All payments for cleaning services are arranged and completed offline, outside the website.

A 20% deposit of the quoted service price is required after the customer accepts the quotation to secure the cleaning appointment. The remaining 80% balance is payable after the agreed cleaning service has been completed.

The payment arrangements are as follows:

• The deposit is calculated using the accepted quotation.
• Our team will discuss and arrange the deposit payment directly with the customer outside the website.
• The cleaning appointment will be confirmed after the quotation has been accepted and the deposit has been received.
• The remaining balance is payable offline after completion of the agreed service.
• No payment details or card transactions are processed through this website.
• Any additional work or changes to the agreed price must be approved by the customer before that work is undertaken.

The customer is responsible for ensuring that payments are made in accordance with the agreed payment arrangements.

Any applicable deposit deductions, refunds or cancellation charges are dealt with under our Cancellation & Refund Policy and applicable legal requirements.

6. Customer Responsibilities

Before the scheduled cleaning appointment, the customer must:

• Provide accurate information about the premises and cleaning requirements.
• Arrange access to the premises at the agreed time.
• Ensure that the areas included in the cleaning scope can be accessed.
• Remove or secure food, ingredients, utensils and personal belongings that could be affected by the cleaning work.
• Inform us in advance of delicate surfaces, specialist finishes, equipment restrictions or other relevant conditions.
• Inform us of any known hazards or site restrictions that may affect the work.
• Ensure that any necessary permission to carry out the cleaning work has been obtained.

If access is unavailable or the agreed work cannot be carried out because of circumstances within the customer's control, the appointment may need to be rearranged. Any resulting charges will be handled in accordance with the agreed terms and applicable law.

7. Cleaning Methods and Limitations

Cleaning methods are selected according to the agreed scope and the condition of the areas being cleaned.

The effectiveness of cleaning may be affected by factors such as the type of surface, age and condition of the residue, previous cleaning treatments, surface damage and accessibility.

We will take reasonable care when carrying out the agreed work. However, we cannot guarantee that every stain, discolouration, burnt-on deposit or deeply embedded residue will be completely removed.

We are not responsible for pre-existing damage, deterioration, defective surfaces or equipment, or damage caused by conditions that were not reasonably apparent before cleaning began, subject to applicable legal rights.

Customers should identify any surfaces or materials that require special handling before the service starts.

8. Changes to the Service

If the customer requests additional cleaning tasks or changes to the agreed scope, we will discuss the proposed work and any additional cost before proceeding.

We will not treat additional work as automatically included in the original quotation.

If unexpected conditions are identified during the cleaning service and they materially affect the agreed work, we may pause the affected task and discuss the available options with the customer.

9. Appointment Arrangements

Cleaning appointments are arranged after the quotation has been accepted and the deposit has been received.

Customers should ensure that the premises are accessible and ready for the agreed work at the scheduled time.

If an appointment needs to be changed, the customer should contact us as early as possible.

Any cancellation, postponement, deposit deduction or refund will be handled under our Cancellation & Refund Policy, subject to applicable statutory rights.

10. Completion and Final Payment

Once the agreed cleaning work has been completed, the customer may inspect the areas included in the quotation.

The remaining 80% balance is payable after completion of the agreed service. Payment is arranged and made offline, not through this website.

If the customer identifies a concern about work that falls within the agreed scope, they should inform us promptly and provide details of the affected area so that the matter can be reviewed.

Nothing in these terms limits any rights or remedies available to the customer under applicable law.

11. One-Off and Regular Cleaning

We provide both one-off and regular commercial kitchen cleaning arrangements.

For regular services, the agreed cleaning frequency, scope, appointment arrangements and payment terms will be confirmed with the customer.

Any changes to an ongoing arrangement should be discussed and agreed in advance. Cancellation of a regular service will be handled in accordance with the agreed arrangements and our Cancellation & Refund Policy.

12. Health, Safety and Access

Customers must inform us of relevant health and safety requirements, site procedures and access restrictions before the appointment.

We may decline or pause work if the working conditions present a safety risk or prevent the agreed service from being carried out safely.

Where work is paused or cannot proceed, we will discuss the next steps with the customer. Any payment or cancellation implications will be considered in accordance with the agreed terms and applicable law.

13. Complaints and Service Concerns

If you have a concern about the cleaning service, please contact us with your name, business details, appointment date and a description of the issue.

We will review the information provided and discuss the matter with you.

Email: [email protected]
Telephone: +44 20 2744 4714

14. Applicable Law

These Service Terms are governed by the laws of England and Wales.

Nothing in these terms excludes or restricts any rights or protections that cannot legally be excluded or restricted.

15. Business Information

Trading Name: Q Kitchen Clean

Legal Company Name: Q AUTO SPA LTD

Company Number: 16543625

Registered Address: 19 Bond Gardens, Wallington, England, SM6 7LW

Telephone: +44 20 2744 4714

Email: [email protected]

Website: qkitchenclean.co.uk