1. About Q Kitchen Clean

Q Kitchen Clean is a trading name operated by Q AUTO SPA LTD (Company Number: 16543625).

We provide commercial kitchen cleaning services for restaurants, cafés, catering businesses and other food service premises in Wallington and surrounding areas.

Our website provides information about our services and allows visitors to submit enquiries and request quotations. Service availability is subject to location, the nature of the requested work and our operational capacity.

2. Use of This Website

You may use this website to:

• Read information about our commercial kitchen cleaning services.
• Submit a general enquiry.
• Request a quotation for cleaning work.
• Contact us about an existing enquiry or confirmed appointment.

You agree to use the website lawfully and not to:

• Submit false, misleading or inaccurate information.
• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious software, harmful code or other material that could affect the website.
• Interfere with the operation, security or availability of the website.
• Copy, reproduce or distribute website content for commercial purposes without our prior written permission.

3. Website Information

We aim to keep the information on this website accurate and relevant. However, website descriptions, service information and indicative prices are provided for general guidance and may change.

Any starting prices displayed on the website are indicative only. The final price depends on factors such as the size and condition of the kitchen, the areas requiring attention, the level of grease or residue, accessibility and the work involved.

A final quotation will be prepared after an on-site assessment. The quotation, rather than general website information, will determine the agreed service scope and price.

We may update, amend or remove website content without prior notice. Such changes will not alter an already accepted quotation or confirmed booking unless the customer agrees to the relevant change or the law permits it.

4. Enquiries and Quotations

Submitting an enquiry or Request a Quote form does not constitute a confirmed booking, an accepted quotation or a commitment by either party to proceed with a cleaning service.

Customers are responsible for providing accurate information about their premises, contact details and cleaning requirements.

We may contact customers to discuss their requirements and arrange an on-site assessment before preparing a quotation.

Any quotation issued will describe the proposed work, agreed price and relevant arrangements. A quotation becomes the basis of a service agreement once it has been accepted by the customer and the required deposit has been received, subject to any further confirmation communicated by us.

We reserve the right to decline an enquiry or withdraw a quotation before acceptance where the requested work is outside our service scope, location or operational capacity.

5. Service Agreements

Cleaning services are provided according to the scope agreed in the accepted quotation.

The agreed service may include Basic Kitchen Cleaning, Stubborn Grease Treatment or Commercial Kitchen Deep Cleaning, depending on the premises and the customer's requirements.

Any additional work, changes to the agreed cleaning scope or adjustments to the quoted price must be discussed and approved by the customer before the additional work is carried out.

Further details about service delivery, customer responsibilities, cleaning limitations and completion arrangements are set out in our Service Terms.

6. Payments and Website Transactions

Q Kitchen Clean does not accept or process payments through this website.

All deposits and service payments are arranged and completed offline through direct communication with the customer.

Our standard payment arrangement is:

• A 20% deposit of the accepted quotation is required to secure the cleaning appointment.
• The remaining 80% balance is payable after the agreed cleaning service has been completed.

A booking is confirmed only after the customer has accepted the quotation and the deposit has been received.

Any deposit deductions, cancellations or refunds will be handled in accordance with our Cancellation & Refund Policy and applicable law.

7. Cancellations and Refunds

Customers should contact us as early as possible if they wish to cancel or rearrange a confirmed appointment.

Our Cancellation & Refund Policy explains the 14-day cancellation arrangements, late cancellation deductions, rescheduling procedures and refund arrangements.

Nothing in these Terms & Conditions removes or restricts any statutory cancellation rights or other legal protections available to eligible customers.

Please read our Cancellation & Refund Policy before accepting a quotation.

8. Service Availability and Location

Q Kitchen Clean operates in Wallington and surrounding areas.

Submitting an enquiry does not guarantee that we can provide services at a particular premises. We will review the postcode, requested work and availability before confirming whether we can proceed.

We may decline enquiries for premises outside our operating area or for work that falls outside the services we provide.

9. Intellectual Property

Unless otherwise stated, the text, design, graphics, images, branding and other content on this website belong to Q Kitchen Clean or are used with permission.

You may access and use the website for personal or legitimate business enquiry purposes.

You must not reproduce, distribute, modify, publish or commercially exploit website content without our prior written permission, except where permitted by law.

10. Third-Party Websites and Links

This website may contain links to external websites or services for convenience or additional information.

We do not control the content, availability or privacy practices of third-party websites and are not responsible for their content or activities.

Accessing an external website through a link on our website is at your own discretion. You should review the relevant third-party terms and privacy information before using those services.

11. Website Availability and Security

We aim to keep this website available and functioning correctly. However, we do not guarantee uninterrupted access or that the website will always be free from errors, interruptions or technical issues.

We may temporarily suspend, restrict or modify website access for maintenance, security, technical or operational reasons.

Users should take reasonable precautions when accessing websites and submitting information online, including keeping their devices and software appropriately protected.

12. Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

To the extent permitted by law, we are not responsible for losses arising solely from:

• Temporary website interruptions or technical availability issues.
• Inaccurate information submitted by website visitors.
• Unauthorised use of information resulting from circumstances outside our reasonable control.
• External websites or third-party services linked from our website.

These provisions concern website use and do not remove any responsibility we have for the proper performance of an agreed cleaning service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

13. Privacy and Cookies

Personal information submitted through this website is handled in accordance with our Privacy Policy.

Information about cookies and similar technologies used on this website is provided in our Cookie Policy.

By using the website, you acknowledge that you have had the opportunity to review these policies. Where consent is legally required, it will be requested separately.

14. Changes to These Terms

We may revise these Terms & Conditions to reflect changes to our website, services or legal requirements.

Updated terms will be published on this page. Changes will apply to website use from the time they are published.

Any service agreement already accepted by a customer will remain subject to the terms agreed at the time of acceptance, unless the customer agrees to a change or the law requires otherwise.

15. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal protections or jurisdictional rights that apply to the customer.

16. Business Information

Trading Name: Q Kitchen Clean

Legal Company Name: Q AUTO SPA LTD

Company Number: 16543625

Registered Address: 19 Bond Gardens, Wallington, England, SM6 7LW

Telephone: +44 20 2744 4714

Email: [email protected]

Website: qkitchenclean.co.uk